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Personal information means information that allows someone to identify or contact you. Non-personal information means information that does not directly identify you. We collect both types of information about you.
The following provides examples of the types of information that we collect about you and how we use the information.
|Context||Types of Information||Primary Purpose for Collection and Use of Information|
|Account Registration||We collect your name and contact information when you create an account.||We have a legitimate interest in providing account relating functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.|
|Demographic Information||We may collect information from you, such as your age or location.||We have a legitimate interest in understanding our users and providing tailored services and products.|
|Email Interconnectivity||If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.||We have a legitimate interest in understanding how you interact with our communications to you.|
|Employment||If you apply for a job posting we collect information necessary to process your application or to retain you as an employee. Employees are providing a separate privacy notice that relates to employment data.||In some contexts, we are required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.|
|Feedback/Support||If you provide us feedback or contact us for support we will collect your name and e-mail address and possibly other personal information, as well as any other content that you send to us in order to reply.||We have a legitimate interest in receiving, and acting upon, your feedback or issues.|
|Loyalty or Rewards Programs||If you sign up for one of our loyalty or rewards programs, we collect your name and contact information (such as email address and telephone number).||We have a legitimate interest administering our loyalty and rewards programs. That administration includes, among other things, communicating with you about program benefits, providing you with membership benefits, detecting security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.|
|Mailing List||When you sign up for one of our mailing lists we collect your email address or postal address.||Where required by law, we have obtained your consent to share information about our products or services, and we use your email address or postal address to share such information. We also have a legitimate interest in sharing information about our products or services, and we use your email address or postal address to share such information.|
|Mobile Devices||We collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website.||We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices.|
|Order Placement||We collect your name, billing address, shipping address, e-mail address, phone number, and payment card information when you place an order. We use reasonable efforts to protect such payment card information from unauthorized access, use, or disclosure (for more information please see the section below titled “How We Protect Personal Information”).||We use your information to perform our contract to provide you with products or services.|
|Partner Promotion||We collect information that you provide as part of a co-branded promotion with another company.||We have a legitimate interest in fulfilling our promotions.|
|Sweepstakes or contests||When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.||We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.|
|Third Party Tracking||We participate in behavior-based advertising. This means that a third party may use technology (e.g., a cookie (further described below)) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests. That advertising may appear either on our websites, or on other websites. You can opt-out of receiving advertising based upon your browsing behavior from some network advertising companies by going to the Network Advertising Initiative and the Digital Advertising Alliance websites. Cookies may be managed by following instructions provided by your browser.||We use this information to provide advertising about products and services tailored to our user’s interest.|
|Web logs||We collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet), domain name, click-activity, referring website, and/or a date/time stamp for your visit.||We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.|
|Cookies||"Cookies" are small pieces of information that a website sends to your device while you are viewing a website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). Among other things, cookies allow us to provide you with a more personal and interactive experience tailored to your interests and to improve our marketing efforts. Cookies may be managed by following instructions provided by your browser. If you choose to disable cookies some areas or features of our websites may not work properly.||We use this information to make our websites operate efficiently, to improve user experience on our websites, and to understand website traffic and how our websites are being used.|
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.
In addition to the uses described above, we use your personal information in the following ways:
You can make the following choices regarding your personal information:
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
|Total received requests||Complied with in whole or in part||Denied (e.g. unable to verify the identity of the requestor)||Mean (average) days to respond|
|Opt-out of Sale Requests||N/A (we do not “sell” your personal information)|
When we receive a request to access or delete information we take steps to verify the identity of the individual making the request. Our verification may include asking that you confirm your email address by clicking on a link that we send to you. If you do not have an email address, we may ask you to provide a photo ID confirming your identity. Following a request, we will use reasonable efforts to supply or delete personal information about you in our files.
If you are an authorized agent submitting a request on behalf of an individual, please submit the following information through our Request Form: The consumer’s name, email address, mailing address, phone number, request type, and applicable affiliate(s). After an authorized agent submits a request, we will communicate directly with the consumer to verify the consumer’s identity and respond to the request.
If you are a customer located outside the United States, and you are not satisfied with our response, you may have a right to lodge a complaint with your local data protection regulatory authority.
We have no control over the privacy practices of websites or applications that we do not own.
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt, where practical, to respond to your requests and to provide you with additional privacy-related information.
15 Fuston Ave.
San Francisco, CA 94129
California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law). The table below indicates the categories of personal information we collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than yourself. For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our website’s “contact us” page. We do not “sell” your personal information. In addition, we may disclose information when requested to government entities, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).
|Categories of Personal Information That We Collect||Categories of Third Parties to Whom We Disclose Personal Information for Business Purpose|
|Identifiers – such as name, postal address, phone number, unique personal identifier, online identifier, internet protocol (IP) address, device ID, email address, account name, signature, driver’s license or passport number (if needed to verify your identity), or other similar identifiers.||
|Financial information – such as bank account number, credit or debit card number, or other financial information.||
|Commercial information – such as information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||
|Network activity data – internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.||
|Geolocation data – such as the IP address assigned to your computer when you use the Internet and visit our website.||
|Electronic and sensory data – such as audio information (e.g., to maintain recordings of customer service calls for quality, training, and security purposes)||
|Professional/employment information – such as occupation and professional references (e.g., if you apply for employment with us).||
|Education information – such as information contained in education records (e.g., if you apply for employment with us).||
|Inferences – drawn from any of the information listed above to create a profile||